RETURN POLICIES AND RETURN INSTRUCTIONS
QUICK SERVICE
Therefore, you can contact customer service in the chat window at the bottom right corner of our website and send a message. Our customer service staff will reply you as soon as possible within working hours. You can also check the following terms of return and exchange, and then follow the terms Contents self-cancel order or send e-mail to apply for return.
CANCELLATION POLICY
Regular orders can be cancelled for free within 2 hours after placing the order. Usually, we will ship out the goods within 1-2 working days after receiving the payment for the inventory, and some goods will be sent out within 3-5 working days after receiving the payment.
You can go back to your order page and click the “Cancel order” button. You can also directly submit a cancellation/modification request by clicking the service link in our confirmation email. Beyond the time limit, restocking/processing fees will apply to the cancellations, even though the order has not been shipped. Orders that has already been shipped can not be cancelled.
GENERAL RETURN POLICY
（1） If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (deduct shipping cost & handling fee). All of the returned items must be in a brand-new condition, unscratched, with an original tag and well packed into a box. If your return is not in a brand new condition, exchanges or refunds will not be accepted.
（2） Requests to return items due to quality issues, damage during shipping, color/style/size/quantity error from us must be accompanied by photos that clearly shows the problem within 3 days after delivery date.
（3） Merchandise that is damaged in the shipment progress or altered in any way by a buyer other than seller cannot be returned.
（4） For all returns, please contact our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be rejected or delayed.
（5） We reserve the right to charge a handling fee on all items returned for other reasons.
（6） Please kindly know the return or exchange of any subordinate orders without quality problems are not acceptable.
If we shipped you wrong item
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.
If we shipped you an item in the wrong color
You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).
If you aren't satisfied with your purchase
You may be eligible for a return or exchange depending on your situation and the type of item involved. If you return the item for refund, the shipping fee for returning the item is on your side, and please kindly notice we will need to deduct the original shipping fee for sending the order, a restocking fee range from $5-$30 will be applied for items that have no original tags、box attached and signs of wearing. Your return could be rejected if the item is damaged for non-quality case. Customized order is not eligible for any return or exchange for non-quality. Any items or accessories lost during the return process will also be deducted from the refund.
HOW TO RETURN ITEMS
It's our responsibility to provide an effective and convenient return and replacement service to our customers. In order to fulfill 100% customer satisfaction guarantee, we strongly recommend you to read the following content before you return the items.
At the same time, please send email to "sales@gmsjewellery.com" about returning items to GMS JEWELRY Return Center.
Please following the steps below to return items:
Step 1: Read Our General Return Policy
Step 2: Submit Your Return Request by email
To initiate a return, please send an email to sales@gmsjewellery.com, please ensure your email title include the order number related with the items you want to return, at the same time, please ensure that you will give detailed information about why you want to return the item. In additional, we suggest you use the same email address that you have used to register your account on sales@gmsjewellery.com to send us the return request email.
Step 3: Return Case Review
Once we received your request for return, one of our service agent from customer care will review the case. If necessary, we will request additional information about your order. In most cases, we will accept return request. Normally customer will cover the shipping charge for return if it is not our fault.
Step 4: Return Case Confirmation
We will notify you by email about your return case, and give the return address for you to send the goods back to us; GMS JEWELRY accepts no responsibility, regardless of value, for untrackable or uninsured items and cannot complete your return. Be sure to check with your preferred carrier, as USPS, FedEx and UPS each have different tracking and insurance policies.
Step 5: Customer Send item Back to GMS JEWELRY Return Center
Please well pack the item into a box and send it back to GMS JEWELRY Return Center within 7 days, otherwise, the original solution for returning will be invalid. Please use a trackable shipping method to ship. Such as USPS, DHL, FedEx, TNT, EMS, and more. And then update with the order number and tracking number to our sales@gmsjewellery.com.
Step 6: We Receive Returned Goods and process refund
Please allow us to check the product condition and process the refund within 1-3 working days after receiving your returned package at our return center, and notify you by email. If you pay by credit card, we will generally receive the refund within 4 working days after we issue the refund. If you paid with a non-credit card, you will get the refund within 24 hours after we issue the refund.
You can also contact us: sales@gmsjewellery.com for the progress of the refund.